Customer Acquisition Customer
“balance”, “transfer”, “fraud” or even “withdrawal”. These terms are a great starting point for setting up realistic chatbot scenarios. If many customers contact you regarding an impossible withdrawal due to exceeding the limit, for example, you can configure your chatbot to remind them of their maximum number of monthly transactions, with a link to your help center to find out more. know more. Don't forget either that your conversation data is very useful for “training” your chatbots to better understand how your customers express themselves. With more precise data on the terms they naturally use, or even the most common typos, your chatbots will be able to provide increasingly accurate answers over time. Study the main sources of frustration of your customers Don’t hesitate to invite your users to participate in surveys, to better understand what’s working and what could be improved. This is a good way to better understand how a chatbot could improve your service. For example, if
your customers often have to deal with long wait times, your chatbot can help by providing an initial response immediately. Likewise, if they are frustrated by having to repeat certain information from Chinese Malaysia Phone Number List one agent to another, you can use your chatbots to collect it once and for all, then attach it to the users' profile. Example questions and answers Here are examples of common questions and answers in the financial sector. Use these ideas to brainstorm useful scenarios for your business. Some terms are suggested keywords most likely to be used by users in each situation (for example, "loan", "amount" or "transaction"). : What payment cards do you offer? Chatbot : Here are the types of cards available for your plan: […]
Question : What documents are needed to open an account with you? Chatbot : To open an account, you need the following documents: Proof of address ID Phone number […] Everyday banking Client : I would like to apply for a loan. Could you tell me the procedure? Chatbot : Of course! How much do you want to borrow? […] Customer : I would like to check my balance. Chatbot : Hello. For security reasons, we must first confirm certain identity information. Can you please tell me your date of birth? […] Maps and travel Client : I am traveling to Brazil soon for work. Are there additional fees for card withdrawals and payments in this country? Chatbot : Please find our price list, including prices for withdrawals and payments abroad, in the article below: […] |
