Mbase plays an important role in our onboarding process,” explains Nora Raisanen, R&D Platform Manager at Polaris Adventures. “New agents can quickly get up and running without having to go through documentation for different platforms. »How to build a knowledge base There are different ways to create a knowledge base . Some companies take their time doing this, adding one resource after another until they have created a complete library. Others instead decide to create it as quickly as possible by.
Mgathering the questions, finding the answers, creating the content Lebanon Phone Number Data and publishing it. Despite these differences, there are some best practices to follow when designing your knowledge base. Identify the questions you want to answer. Talk to your support agents: they deal with customer inquiries all the time, so they have a good understanding of the most common issues. You can also spot recurring issues by reviewing support tickets. When creating an internal knowledge base, determine which departments .
Mare overwhelmed with requests and questions. Do your HR staff regularly answer questions from new hires? Does your IT team spend a lot of time helping your employees resolve software issues? Buy knowledge base software . The best knowledge base tools have a self-service portal where customers or employees can find answers on their own. It should also include a search bar, commenting mechanisms and AI technologies such as chatbots . The right knowledge base software also makes it easier to. |
